Refund Policy
Last updated: October 27, 2026
This policy applies to our phone unlock service.
Orders may be cancelled before submission to the supplier. Once an order has been submitted, cancellation depends on whether the supplier permits cancellation. If we or our supplier cannot complete the purchased service, the applicable payment will be refunded to the original payment method. Orders submitted with incorrect device, IMEI, carrier or country information may not qualify for a refund. Nothing in this policy limits any non-waivable rights available under applicable law.
How refunds work
- An order can be cancelled free of charge any time before it's submitted to our supplier.
- Once submitted, cancellation is only possible if our supplier's system still permits it.
- If the service cannot be completed and our supplier returns the payment to us, we refund you in full, in person at our store, the same way you paid (cash back in cash, or back to your card). If you paid remotely, we send the refund back through the same service you paid with.
- Entering the wrong IMEI, device model, carrier, or country does not automatically qualify for a refund — please double-check these before submitting.
- That said, if the service was never actually delivered and our supplier has refunded us, we will not keep your payment.
- If you're asked to provide proof of ownership and don't, your order may be cancelled.
- If we determine an order carries a lost/stolen or fraud risk, it may be rejected.
- If a completed order has a technical problem, contact support and we'll investigate.
Processing time
Because orders are paid in person at our store, an approved refund is given back to you at the store, the same way you paid. Once a refund is approved, come by with your order number and we will hand it to you. Refunds for remote payments are sent back through the service you paid with.
Contact
To request a refund, use our refund request form or contact us with your order number.