Privacy Policy

Last updated: October 27, 2026

1. Information We Collect

When you request a quote, contact us, or use our website, we may collect your name, phone number, email address, device information, and any details you provide about your repair.

2. How We Use Your Information

We use this information to respond to your repair requests and inquiries, provide our services, and send you updates about your repair. We do not sell your personal information.

3. Cookies

Our website may use cookies and similar technologies to improve site functionality and understand how visitors use our site.

4. Third-Party Services

We may use third-party services such as Google reCAPTCHA to protect our forms from spam, and Google Maps to display our location. These services have their own privacy policies.

Voice chat. If you talk to our website assistant, your browser turns your speech into text (your browser's maker, such as Google or Apple, processes the audio to do this). If we have switched on a natural or live voice, the assistant's answers (or, for live voice, your voice itself) are processed by our voice provider, OpenAI or ElevenLabs, only to run the conversation. We do not record or keep any audio; we keep only the text of the conversation, so we can answer questions about what the assistant said.

5. Data Retention

We retain repair request and contact information as long as necessary to provide our services and comply with legal obligations.

6. Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information.

7. Unlock Service Data

The following applies specifically to our phone unlock service.

Your device and order information — including your device's IMEI number — may be transmitted to third-party service providers, including providers located outside the United States, solely for order processing, fraud prevention and customer support.

We collect your IMEI to identify your specific device to our unlock supplier and to check its eligibility; we do not use it for advertising or share it with analytics or ad platforms. We do not take payments online: payment is made in person at our store, so we never collect or store any card or bank details through this website. If you ask to pay remotely instead, we email you our payment details and you pay through the service you choose (for example Zelle or Cash App); we only record that the payment arrived, how, and an optional reference — never your card or bank numbers. We retain your IP address and order details for a limited period for fraud-prevention purposes. We also keep a small first-party cookie for 30 days that records only which kind of link first brought you to our site (for example Google, an AI assistant or a flyer), so that if you contact us we can see which marketing works; it contains no personal information.

8. Contact

Questions about this policy? Contact us.