Frequently Asked Questions
Answers about pricing, warranty, turnaround time, and repairs for phones, tablets, consoles, and computers.
General
Most phone and tablet repairs are completed same-day, often within 30-60 minutes while you wait. Computer and console repairs may take 1-3 business days depending on parts availability.
Yes, every repair we perform comes with a 90-day warranty covering both parts and labor.
Walk-ins are always welcome, but booking a free quote online helps us prepare the right parts ahead of your visit so we can get you in and out faster.
We accept cash, all major credit cards, and contactless payments (Apple Pay, Google Pay) in-store.
In many cases, yes. Power off the device immediately, don't try to charge it, and bring it in as soon as possible for a free diagnostic — the sooner we see it, the better the odds of a full recovery.
We keep a full catalog of past models, from the original iPhone and Galaxy S lineups to today's newest releases. Parts availability varies for very old devices — contact us to confirm before bringing it in.
Most repairs (screen, battery, charging port) don't touch your data at all. For repairs that do carry a small data risk, we'll tell you upfront and recommend backing up beforehand.
We offer both. Genuine/OEM parts cost more but match the original exactly; high-quality aftermarket parts are more affordable and still come with our full warranty. We'll explain the tradeoff for your specific device before you decide.
Yes — most phone and tablet repairs like screen and battery replacement are done in 30-60 minutes, so you can wait in-store or run an errand nearby.
Yes, we accept mail-in repairs. Contact us first to arrange shipping instructions and get a quote before sending your device.
If a repair isn't possible or cost-effective, we'll tell you honestly rather than charge you for a lost cause, and can discuss trade-in or recycling options.
Yes, diagnostics are always free — you'll know exactly what's wrong and what it costs before you commit to anything.
Our 90-day warranty covers the specific repair we performed against defects in parts or workmanship — it doesn't cover new physical damage from a fresh drop or spill.
Yes! We offer carrier unlocking for most major networks worldwide — just visit our Unlock page, tell us your IMEI and carrier, and we'll get you a code. Passcode/screen-lock removal is different and we only do that with proof of ownership (ID plus proof of purchase).
In some cases, yes — ask in-store about current trade-in and buyback options for your specific device.
iPhone & Apple
Pricing depends on the exact model — newer Pro models with OLED displays cost more than older models. Check our iPhone repair page for exact pricing by model, or get a free quote.
We use screen assemblies designed to preserve Face ID functionality. In rare cases involving severe damage near the front camera, Face ID components may need separate attention — we'll flag this during diagnostics.
Yes, iPhone battery replacement is typically a 30-minute job and can almost always be done same-day.
Some iPhone models show a "non-genuine part" notice when a non-Apple screen is installed. It doesn't affect functionality, and we offer genuine Apple parts if you'd prefer to avoid the message.
Yes, we offer back glass replacement for iPhone 12 and newer models, which use a glass rear panel that's a common breakage point.
Yes — we repair the full iPad lineup, including screen, battery, and charging port repairs for iPad, iPad Air, iPad Mini, and iPad Pro.
Bring it in for a free diagnostic — a MacBook not powering on can be anything from a battery or logic board issue to a simple charging port problem, and we'll identify the actual cause before quoting a price.
Yes, we repair Apple Watch screen and battery issues across most Series and SE models.
Samsung & Galaxy
Pricing varies by model — Galaxy A-series budget phones cost less than flagship S or Z Fold/Flip devices. See our Samsung repair pricing page for your specific model.
Yes, though foldable screens are more complex and expensive to replace than a standard flat-screen phone due to the internal flexible display and hinge mechanism.
Opening any sealed phone can affect its water-resistance rating unless properly resealed. We use fresh adhesive seals on applicable repairs to restore water resistance as closely as possible to factory spec.
Yes — charging port repair is one of our most common Samsung repairs, usually caused by lint buildup, a bent pin, or port wear from years of use.
Yes, we service the full Galaxy Tab lineup, including screen and battery repairs.
Yes, we repair Galaxy Watch screen and battery issues across most generations.
Gaming Consoles
PS5 HDMI port repair typically runs $89-$129 depending on the extent of the damage — see our PlayStation 5 repair page for current pricing.
This is usually an HDMI port issue — either physical damage to the port itself or a failed HDMI chip on the motherboard. We diagnose this for free before quoting a repair.
Yes, disk drive repair is one of our most requested console services — we clean, repair, or replace the drive mechanism as needed.
Yes, Joy-Con and controller stick drift repair is a same-day fix in most cases, usually caused by worn analog stick contacts.
Yes — overheating is usually caused by dust buildup or dried-out thermal paste. Our overheating and fan cleaning service addresses both.
Yes, we service retro consoles including PS2, PS3, GameCube, Wii, and original Xbox/Xbox 360 — parts availability varies by system, so contact us to confirm before bringing it in.
Yes, we repair Steam Deck, ROG Ally-style handhelds, and Meta Quest VR headsets — screen, battery, and controller issues included.
Most console repairs (HDMI port, disk drive, drift) are same-day. VR headsets and handheld PCs may take slightly longer depending on parts.
Computer & Laptop
Pricing depends on the make, model, and screen type — see our computer repair pricing page for exact costs by model.
In most cases, yes. Data recovery pricing depends on the drive's condition, and we offer a free diagnostic to assess your chances before you commit to the service.
Yes, our virus and malware removal service includes a full system scan and performance tune-up at a flat rate regardless of your computer's make or model.
Yes, RAM and SSD upgrades are one of our most popular computer services — a quick way to meaningfully speed up an older laptop.
Yes, we repair and replace individual keys as well as full keyboard assemblies on most laptop brands.
Yes, laptop battery replacement is a common repair that usually takes about an hour.
We primarily service MacBook, Dell, HP, Lenovo, Asus, and Microsoft Surface devices — contact us with your specific Chromebook model to confirm parts availability.
Yes, we service iMac screen, and can advise on desktop tower repairs on a case-by-case basis — contact us with details.
Pricing & Quotes
Use our free online quote form — select your device type, brand, and model, describe the issue, and we'll follow up with pricing, usually within the hour during business hours.
Online quotes are based on the most common cause for your described issue. We always confirm the exact price after a free in-person diagnostic before starting any work.
Parts cost varies significantly by model — a flagship phone or laptop with a premium display or battery costs more to source parts for than a budget model, even for the same type of repair.
No, diagnostics are always free, with no obligation to proceed with a repair afterward.
Yes, bring in a written quote from a comparable local competitor and we'll do our best to match it.
Visiting Our Shop
We're located at 117 N College St, Auburn, AL 36830, inside Target — easy to find in downtown Auburn.
We're open Monday through Saturday 9am-7pm and Sunday 10am-5pm, seven days a week.
No, walk-ins are always welcome during business hours. Booking a free quote online first can speed up your visit.
Yes, free parking is available at the Target location where we're based.
Yes — we regularly serve customers from Opelika and the greater Lee County area, and offer mail-in repair for anyone further out.
Still have questions?
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